Refund policy

Corporate/Group Clients

Corporate group clients must provide a participant count five (5) business days before the start of the scheduled course.  This is the client’s CONFIRMED attendance number.  EMT Canada / Kitchener First Aid and CPR will provide an invoice based on the provided participant count.  Should fewer than the number of previously-confirmed participants attend the course, the cost of the discrepancy is borne solely by the client or group—not by EMT Canada or Kitchener First Aid and CPR.  Neither EMT Canada, nor Kitchener First Aid and CPR will modify an invoice to reflect fewer participants in attendance at the course within 5 days of the commencement of a course.

Should more participants attend a course, EMT Canada or Kitchener First Aid will adjust the invoice accordingly to reflect the larger attendance number.

Public Courses

CANCELLATIONS:

If you cancel more than 7 days in advance, we will issue you a full refund for a fully in-person course and a partial refund for a blended learning course.

We will not be able to issue a refund if you don’t attend your scheduled course, or request to cancel your booking within 7 days of the date of your scheduled course.

RESCHEDULING:

If you provide more than 7 days notice to move your course date from one available date, to a different one on our calendar, we will do our best to accommodate you. If we are unable to accommodate your request, we will issue a full refund for a fully in-person course, and a partial refund for a blended learning course.

If you provide less than 7 days notice to move your course date from one available date, to a different one on our calendar, we will do our best to accommodate you. You may incur a rebooking fee. If you choose to cancel your course, you will not be issued a refund.

Certification Policy

Our certificates are issued through EMT Canada. We follow their certification issuance policy, located here.